FAQs

The following conditions apply to the hire of any item including marquees and any other piece of equipment by us, Vintage Marquees Limited, to you, the customer.

When you pay a deposit or total amount, you hereby agree to our Terms & Conditions. Please read all the documents above in full before you pay. 

Our hire period is for 3-4 days, usually over a weekend. We deliver and collect from Monday – Friday. Weekend work incurs an extra cost depending on the time and distance involved.

When you pay a deposit or total amount, you hereby agree to our Terms & Conditions.

We require a non-refundable deposit of 25% of the total hire fee. Items are not reserved until a deposit paid. The balance needs to be paid at two weeks prior to event date.

By signing the T’s and C’s, you are agreeing that to the best of your knowledge there are no underground cables, pipes etc or if there are, you will show our team exactly where they are so they can be avoided. Vintage Marquees will therefore not be liable if damage occurs. 

You are agreeing that the site is level, clean firm ground, and that vehicular access is good and that our vans can be driven straight to site. Our marquee prices state as ‘from..’ as there will be an extra charge to cover time and labour if equipment has to be carried more than 10m to site.

Please note, your marquee quote covers laying matting and dance floors, hanging bunting
and fairy lights but not setting out furniture, tables or chairs.

All traditional marquees have to be erected on grass. Due to their construction, the side ropes support the wall poles and hold the marquee up. These have to be attached to steel pins which are driven into the ground. A traditional marquee cannot be attached to a solid structure, but it can be placed within 2m of a building, as long as it is on grass.

We do, have, however, two 4.5m x 6m Pavilion Marquees that can be erected on hard standing but the corners still need to be anchored securely. Due to the style of traditional marquees, each side pole has to be anchored at the end of a
rope to create the tension that holds the marquee up. We need 1m all around each traditional marquee to accommodate the ropes and pins.

Our company cannot accept responsibility if we are unable to erect a marquee due to circumstances beyond our control such as adverse weather. If we are forced to make a decision to cancel a marquee hire due to adverse weather conditions, Vintage Marquees Ltd will not accept responsibility for any other hires the client may have made for the event.

Matting laid on grass will discolour it for a few days. The steel pins to secure the marquees make small (1” diameter) holes in the ground. You are agreeing that both these inconveniences are fine.

The hirer will assume responsibility for any damage caused to our equipment on site. Any damage to canvas (or similar) would be discussed with client on collection from site and invoiced accordingly.

Marquee walls are NOT to be removed from the marquee. They can be unhooked and folded back on themselves. If a wall is removed and found on the ground, this will incur a £200.00 cleaning and reproofing fee.

Fire pits are to be placed at least 10 metres from any canvas structure.

Candles can be used on tables but MUST be in a holder.

Hot dishes must not be put directly on to the wooden tables.

Cushions returned wet or dirty will incur a replacement charge of £8 per cushion.

If a croquet ball is lost there will be a replacement charge of £30.

Pieces missing from connect four game, giant Jenga and quoits will incur a replacement charge of £5 per missing item.

Dry hire bunting must be returned in the same condition as how it is received, (i.e. dry, clean and folded flat) or will incur a charge to cover laundering or repairs. Bunting must NOT be cut.

Dry hire tables must be stacked face to face so the table surfaces are not scratched. If damage is incurred, there will be a charge to re sand and seal table surfaces.

There will also be a charge for furniture or canvas damaged by candlewax, wine stains or similar.

There will be a £100 refundable damage deposit on any small hire items.

Hire prices include erecting and dismantling the marquees. Transport costs are additional and calculated depending on distance and quantity of items.

We can cover all areas and indeed have delivered as far as Belfast, Scotland, Croatia and Corfu! However, we appreciate that transport costs may become prohibitive if venues are very far from our HQ in Wiltshire.

Our commonly covered areas are Bath, Bristol, Hungerford, Marlborough, Cheltenham, Oxford and the Cotswolds. We work regularly within Wiltshire, Somerset, Hampshire, Dorset, Gloucestershire.

It is not strictly necessary for us to visit every site (or we would never have time to fit in all our deliveries and marquee set ups!).

We do site visits when access or space is in question. If you can confirm that there are no access issues and we can drive directly to the marquee site and there is plenty of space for the marquee with no hazards underground (such as cables etc) then we will not need to visit before setting up. We do, of course, need someone on site when our team arrives, to agree on the exact sighting of your marquee.

Regarding set up, we can never commit to a specific day until very near delivery date as we have to dovetail all the bookings in together and also work with the weather. However, Gareth, Lewis or Josh from our logistics team will be in touch before your event to confirm your exact set up date and time.

The insurance charged goes towards our insurance costs. So should damage be caused on site such as a gas or water pipe being hit etc, those costs would be covered. We always do our due diligence and ask our clients if there are any underground hazards that we should be made aware of and if so, pipes or cables etc need to be marked for our team to avoid. 

We will consider any area but would ask you consider the higher transports costs for greater distances from our HQ in Wiltshire.

We don’t supply any electrical equipment apart from our own lights. 

We leave enough cable with a plug on to attach to a generator or extension cable, but we do not have extra electrical equipment. That is usually supplied with the generator hire.

We only allow decorative items to be hung from the main crossbeam (in-between the main uprights) as this is the strongest part of the structure. If planning on hanging decorations from these cross beams then we ask that they are ready before the marquee goes up so the guys can prep it all on the ground as this is the only time anything can be attached to them. We don’t have a mechanism for attaching artificial flowers but we do have two rustic wooden ladders that can be suspended to hang flowers from. These can be hoisted up on ropes once they are decorated.

Terms & Conditions

The following conditions apply to the hire of any item including marquees and any other piece of equipment owned by us, Vintage Marquees Limited, to you, the customer. In these conditions, the word ‘equipment’ includes any item hired by us to you.

The terms of these conditions can only be altered with our written agreement. No condition contained in any booking form or other communication by you which is inconsistent with any of these conditions will be deemed to have been accepted unless we have agreed to your condition in writing.

Acceptance of Quotation

No binding contract will exist until you have accepted our quotation in writing and paid a deposit and we have issued you with a written acknowledgment of your acceptance. Terms and Conditions must be agreed on booking.

Quotations remain valid for 30 days from the date stated on them provided that the equipment is still available.

All quotations are made subject to the following understandings:

  • Hire charges do not include attendance by our employees for any purpose other than erecting and dismantling marquees.
  • Hire charge quotes for furniture and other cater hire equipment do not include erecting, dismantling or placing.
  • Period of hire means the period for which the equipment is required to be ready for use.
  • You will be liable for any additional costs or charges from Vintage Marquees Limited in the event that extra work or equipment outside the terms of a quotation is required, or the equipment is required or used for any period outside the period of hire.
  • Our company cannot accept responsibility if we are unable to erect a marquee due to circumstances beyond our control such as adverse weather.

Delivery to Site

The site must be available, easily accessible and in a suitable condition for the erection of the equipment at the time agreed for delivery. You should either be available personally or have a representative available at the site at agreed delivery time to check equipment delivered and sign the appropriate delivery note. It is the hirers responsibility to point out any potential hazards (such as underground cables etc) that need to be avoided. If you are not present and do not have a representative at the site at the time of delivery:

  • You will be deemed to have accepted delivery of the items specified in the delivery note
  • We will erect the marquee(s) in such a manner and location as we consider appropriate. As far as possible we will follow any plan supplied by you.
  • You will be liable if underground hazards are damaged as it is the hirers responsibility to alert our team of specific risks and areas of ground to avoid.
  • Marquee prices are listed as ‘from’. If our vans cannot be parked within 10m of the marquee site, or access is awkward and requires extra time for carrying equipment, this costs us extra in terms of time and money. These costs will be passed on to you, the customer.
  • If you require us to move any marquee already erected for any reason which is not our fault, you will be liable for an additional charge.

Ownership

All equipment hired remains at all times the sole property of Vintage Marquees Limited. You may not sub-hire or part with possession of the equipment and you may not allow any encumbrance to be created over the equipment.

Erection, Dismantling & Delivery

  • The Hirer agrees not to attempt to erect, dismantle, alter or interfere in anyway with the Company’s property except by prior agreement with the Company.
  • The Company will do it’s upmost to comply with the Hirer’s wishes wherever preference as to delivery, erection or removal dates are requested but regret we cannot guarantee in advance that equipment will be delivered, erected or removed on a specified day.
  • Where no preference is stated, the Company will deliver, erect or remove equipment at its discretion.
  • Intended delivery and collection dates are available from the Company’s office 5 days prior to the date of hire.
  • The Company cannot accept any responsibility whatsoever for any damage caused to underground pipes, drains and cables the position of which has not been clearly marked on the ground. It should be noted that the pegs holding marquees may be driven up to one meter into the ground. You should note that you are responsible for repairing and making good any damage caused to the site by erection or dismantling of any equipment. The site must be cleared of all obstacles prior to delivery of the marquee. If we have to move any obstacles, we will not be held liable for any damage as a result of this.
  • Permits – The customer is responsible for giving notice to or obtaining permits from all authorities and/ or site owners prior to the erection of equipment. The Company will require full payment of the contract in the event of prevention of erection of the equipment due to permits not being obtained.
  • You are responsible for having arranged insurance in your name for the equipment from the time of delivery until the final collection is made by our staff, If you take out your own insurance cover, your insurance company will pay for any accidental damage caused by a third party during your hire period.
  • A charge will be levied for cleaning or repair as necessary for all equipment not collected from site or returned in the same condition as hired. The Company reserves the right to make
  • Delivery – A delivery/ collection charge will be applied and calculated dependent on mileage, travel time and number of crew travelling.

Payment

A non refundable deposit of 25% of the quote total must be paid prior to Vintage Marquees acknowledging the booking. The balance of the hire charge shall be payable by you no later than 14 days prior to the event.     

When the deposit amount is paid and the Terms and Conditions signed, the booking is secure.            

 Hire goods will not be released until the balance payment is made in full.

Non-availability of Equipment

If for reasons beyond our control any item of equipment booked is not available for the period of hire, we reserve the right to substitute an alternative size of marquee or other equipment to meet, as near as possible, your requirements. If we do so you will not have any claim against us. In the event that we cannot substitute suitable alternative sizes of equipment we shall notify you of cancellation of the contract in which event any deposit or other monies paid by you will be refunded immediately, but otherwise no claim shall lie against us.

Care of Equipment

  • Accidental Damage – Please note: The customer will remain responsible for and will indemnify the Company against any theft, loss or malicious damage (including cigarette burn damage) howsoever caused to all hired goods and equipment. The customer is recommended to notify an existing insurer or arrange specific a charge to the customer for cleaning and repair of the goods and equipment back to hire condition, should there be accidental or malicious damage, soiling, burns or staining.
  • Please note that you are responsible for the first £500 of any loss of or damage to the marquees, and that you remain responsible for and will indemnify Vintage Marquees Limited against any loss of or damage to all hired equipment resulting from wanton damage, your negligence or legal liability. The £500.00 excess only applies to marquees. Other items which incur damage will be reimbursed individually
  • Given the risk of damage to a marquee in windy conditions you must take all reasonable precautions to ensure that all openings are firmly closed when not in use and are open only for the purposes of entering and leaving the marquee.
  • Barbeque equipment or open fires used outside must be placed a minimum of fifteen feet from the marquee.
  • The customer understands that marquees are temporary structures and may leak in heavy rain.

Limitation of Liability

All orders accepted or contracts entered into are contingent upon freedom from all liability for non fulfilment or delay due to War, Strikes, Lock Out, Civil Commotion, Riots, Force Majeure, Breakages, Fire, Government Control on Priority Regulations, Scarcity of Materials or Labour Difficulties, or other causes beyond our control.  

In the event that we fail to fulfil any terms of the hire contract, our liability is limited to refund or cancellation of any hire charges. Under no circumstances shall we be liable to you for any indirect, special or consequential loss or damage (whether for loss or profit or otherwise) cost expenses or other claim for compensation whatsoever whether caused by the negligence of ourselves, our employees or agents or otherwise which arise out of or in connection with the hire of the equipment and our entire liability under and in connection with the hire contract shall not exceed the amount of hire charges. This condition shall not apply to death or personal injury caused by our negligence.

Cancellation

In the event that you cancel the contract, any deposit that you have paid shall be forfeited.

We are fair and reasonable, but our clients must understand that if a marquee or equipment has been reserved, we are turning away other potential bookings, so it is fair that we retain a percentage of the hire fee if the booking is cancelled. If the booking is cancelled within 30 days of the hire date, we reserve the right to retain 100% of the total hire fee.

If we are forced to make a decision to cancel a marquee hire due to adverse weather conditions, Vintage Marquees Ltd will not accept responsibility for any other hires the client may have made for the event.

Cookies

Our site uses cookies to give you the best website experience.

To find out more about our use of cookies on our site, please see our Privacy page.